Our Policies

Shipping:

1) There is a flat rate of $9.99 for anything shipped anywhere in the United States, regardless of shape or size. If there is an exception, we will notify you. The items selected will be shipped to you as soon as possible. Allow 1 to 2 weeks for delivery, depending on location and on availability of item. For international shipping, or expedited shipping, please contact us.

2) All items shipped by us are covered by insurance. If you send us your Tefilin & Mezuzos to be checked, or any other item for that matter, it is recommended they be shipped with insurance.

Returns:

3) Returns can be made within 30 days of the shipping date only. If an item arrives damaged in anyway notify us immediately. We make sure to check each and every Tefilin & Mezuza diligently before sending them to you, making sure it is 100% Kosher. In the event that Tefilin or Mezuzos are found to have a problem, which is clearly evident to have existed from the original time of its writing, for instance a letter missing, a letter which its form is questionable, etc., the item should be returned and we will refund your money - no questions asked.

4) Only items which can be purchased directly through the shopping cart can be returned. Returns cannot be made on any custom items.

Payment Options:

5) Payments are made by credit card. If you prefer to make a payment by check or by any other option, please contact us.

Privacy:

6) Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices.

• We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
• We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

How to Contact Us:

7) Should you have other questions or concerns or if you would like to speak with us regarding an order, please call us at 718.438.2342 or click here

Copyright:

8) All text and images from our website is not to be used, and may not be reproduced in any way unless written permission is obtained from MezuzaMehudar.com.

Miscellaneous:

9) The samples of the various levels of Tefilin & Mezuzos shown on this site are for comparison purposes only. If the exact Kesav of this Sofer is not available, you will get the most comparable to the one selected.